Support
Official support contact for Smeltara
For gameplay problems, reward-video questions, accessibility feedback or privacy requests, email İzzet Nacar. Nothing is sent automatically; the button opens your email application.
Reward videos
If a reward video is unavailable, continue playing and try again later. Availability depends on connectivity, privacy eligibility and advertising supply. Include the game version and the affected reward action when reporting a problem. Do not send passwords or account identifiers.
Report an inappropriate ad
In Settings, choose Report an Ad to open an email draft. Describe the ad and why it seemed inappropriate or age-inappropriate. Smeltara does not automatically attach or send identifiers, account details, save data, diagnostics or logs. You decide whether to add a screenshot and nothing is sent until you send the email.
Cloud Save
Cloud Save is optional: sign in from Settings → Cloud Save with a Unity Player Account to back up your progress and restore it on another device.
If device and cloud progress differ, Smeltara shows both before changing either copy. Choose the progress you want to keep. If you are offline, continue locally and retry when connected.
Purchases
On Android, purchases are linked to the Unity Player Account you sign in with. If a purchase does not appear, stay connected, sign in to the same account and open Settings → Restore Purchases. If it is still missing, email us with the purchase date and the Google Play order number from your Google Play receipt (it starts with GPA.). Refunds are requested through Google Play. Never send card details.
Delete data or an account
Use the dedicated data-deletion instructions. Smeltara Cloud Save files and the cross-application Unity Player Account are separate.
Response
Support is handled by an independent developer. We will make a reasonable effort to reply, but response times are not guaranteed.